A small gesture went a long way for a Pittsburgh woman who had recently gone through a breakup.
Christina Grady's fiancé had just broken up with her, and she needed to find a new place to live. Grady was in the process of buying new furniture when her credit card was shut off because of possible suspicious activity.
She called her credit card company, Capital One, to resolve the issue.
"And it was what she said and how she said it. I just knew she needed a hug in that moment," said the Capital One employee, identified only as Tonya.
Tonya, who is based in Virginia, couldn't give Grady a hug. Instead, she did something else to help the woman.
After unfreezing Grady's account, Tonya gave her 4,500 free miles so she could take a vacation.
"She was like, 'Girl, I am giving you 4,500 free miles. Go on vacation. Take so many pictures of yourself all happy and post them all over that Instagram,'" Grady wrote on Facebook.
Tonya also sent Grady flowers, which she received five days later.
"My ex (texted me and said), 'Someone sent you flowers to my house,'" Grady wrote. "'Who would be so bold?,' I think. He let me pick them up while he was at work. I open the card, (and it's from) Tonya KYY-905 (from) Capital One! She sent me flowers! To my ex fiancé's house in a sealed card!"